User Privacy Policy

Kaybuy User Privacy Policy

Effective Date: November 30, 2024

To effectively protect Kaybuy user privacy rights and optimize user experience, we have updated this "Kaybuy User Privacy Policy (Revised Version)" in accordance with current regulations and policies, providing detailed explanations of Kaybuy's policies and measures in obtaining, managing, and protecting user personal information. This privacy policy applies to all services provided by Kaybuy to you, whether you access Kaybuy services through computer devices, mobile terminals, or other devices.

For any questions regarding this privacy policy or related matters, you may contact us at any time through various methods such as accessing Kaybuy's online customer service system, Kaybuy's official service account, or calling our customer service hotline.

This user privacy policy will help you understand the following content:

What information do we collect from you?
How do we use your information?
Who do we share your information with?
How do we protect your information?
How long do we retain your information?
How can you exercise your rights regarding your information?
Dispute Resolution/How to Contact Us
How will we notify you of policy changes?

1. What information do we collect from you?

Typically, you can access our company on the internet without telling us who you are or providing any personal information about yourself. However, to facilitate your enjoyment of our services, you may choose to provide us with the following relevant information in various situations.

1.1 Information you provide to us

When you register a Kaybuy account, we will save the basic information you provide: email address and password. If you wish, when using our services, you can provide more information in your profile, including:

Name
Gender
Photo
Birthday
Contact phone number
Country/Region
Education level and work experience

1.2 Actions you perform

When you use our services, we automatically collect some data to better meet your needs. Such data includes:

Content you search for
Products/stores you visit
Date, time stamps, and communications with customer service
Videos you watch
Advertisements you click or tap
Your location information
Device information
IP address and Cookie data

2. How do we use your information?

We or our partners use your information to provide and improve services, offering you personalized website or mobile application experiences, including:

2.1 Contacting you regarding your account

Enter into contracts with you and provide our services to you, comply with our legal obligations, protect your vital interests, or use as required by public interest, making our service scope more comprehensive for you.
Provide payment processing and account management, operate, measure, and improve our services, maintain the security, stability, and operability of our services.
Contact you via email, phone, SMS/text messages, mail, and mobile device push notifications to resolve account issues, handle disputes, collect fees or debts, or other actions necessary to provide customer service to you.
Detect, prevent, reduce, and investigate fraud, security vulnerabilities, or potential prohibited or illegal activities.
Enforce our membership agreements, this privacy notice, or other policies, and provide other services in the manner you requested when we collected the information.

2.2 While maintaining your rights and freedoms, we will use your personal data to pursue our legitimate interests

We have implemented measures to balance our interests with your rights, including:

Improve our services, such as reviewing data related to pages where members encounter pauses or conflicts, so we can identify and resolve issues and provide you with a better experience.
Customize, evaluate, and improve on-site advertising based on your advertising preferences.
Provide targeted marketing promotions, service updates, and promotional offers based on your communication preferences.
Contact you via email or mail as authorized by applicable law to provide you with coupons, discounts, and special promotions; collect your opinions through surveys or questionnaires, and notify you about our services.
Invite you to become our partner via email, phone, SMS/text messages, mail, and mobile device push notifications to participate in our company's projects.
Contact you regarding public policy matters or other current events related to your ability to use our services, which may include inviting you to participate in petitions, letter writing, phone calls, or other types of public policy-related activities.
Accept valuable opinions or suggestions you provide to us.
Measure the traffic and click-through rates of various pages on our website and mobile applications through GA/Baidu API, or other promotional effectiveness.
Measure seller performance (such as using shipping tracking information provided by sellers and shipping service providers or through Kaybuy).
Monitor and enhance data security of our website and mobile applications.

2.3 With your consent, we may use your personal data for the following purposes:

Provide marketing promotions via phone, mail, SMS, or text messages, including providing you with coupons, discounts, and special promotions, opportunities to use service items on our platform, website content of items and services you might like, tracking your shopping cart, your tracking list, your collections, and collections and sellers you choose to follow, etc.
Provide you with marketing promotions from other Kaybuy corporate members.
Provide you with marketing promotions from third parties, including providing you with coupons, discounts, and special promotions, opportunities to use service items from third parties, website content of items and services you might like, etc.
Use your sensitive personal data to facilitate certain categories of transactions.
You have the right to withdraw consent at any time.
We may use technologies considered automatic decision-making or profiling. We will not use automatic decision-making technologies to make decisions that would have a significant impact on you, unless such decision is a necessary part of the contract between us and you, we have obtained your consent, or the law requires us to use such technologies.

Please note: Unless we have obtained your consent, we will not share your personal data with any advertisers. We will not solicit personal information from children or others without the capacity for self-responsible behavior without guardian permission, knowledge, and presence, nor will we send requests for personal information to them.

3. Who do we share your information with?

Without your consent, we will not sell, rent, or otherwise disclose your personal data to third parties for their marketing and advertising purposes. To ensure the provision of operational services to you, comply with our legal obligations, enforce membership agreements, facilitate our marketing and advertising activities, prevent, detect, reduce, and investigate fraud or illegal activities related to our services, we may share your information with the following parties for the following purposes:

3.1 Kaybuy related group companies

May use this information to:

Provide joint content and services (such as registration, transactions, and customer support)
Assist in detecting, investigating, reducing, and preventing fraud and illegal activities, violations of our membership agreements, and data security breaches
Provide you with personalized advertising
Improve their products, websites, applications, services, tools, and marketing communications

Note: Kaybuy related group companies will only use your information to send you marketing communications with your consent to receive marketing communications from Kaybuy related group companies or other legally permitted circumstances.

3.2 Service providers and financial institution partners

Third-party service providers

Assist us in providing services, payment processing services, assist us in providing personalized advertising, assist us in preventing, detecting, reducing, and investigating potential illegal activities, violations of membership agreements, fraud and/or security breaches, debt collection, affiliate and reward programs, affiliate credit cards, and other businesses.

Third-party financial institutions

Third-party financial institutions that cooperate with us to provide you with financial products, so they can provide joint content and services (such as registration, transactions, and customer support). These third-party financial institution partners will only use your personal data to send you marketing communications when you have requested their services.

Third-party shipping companies

For third-party shipping companies (such as DHL, SAL, FBA, etc.), we will share shipping addresses, contact information, and shipping tracking information for the purpose of executing shipping of purchased items and other shipping-related communications.

3.3 Law enforcement agencies, public security authorities, or other judicial agencies and organizations

To comply with legal obligations, procedures, or requirements
To fulfill our terms of service and other agreements, policies, and standards, including investigating any possible violations
To detect, prevent, or otherwise resolve security, fraud, or technical issues
As required or permitted by law, to protect the rights, property, or safety of us, our users, third parties, or the public (including exchanging information with other companies and organizations to prevent fraudulent activities)

Note: We will only disclose information we consider relevant to the investigation or inquiry, such as name, city, state, postal code, phone number, email address, member account records, IP address, fraud complaints.

3.4 Ownership changes

If we are subject to merger or acquisition by another company, we may share information with them in accordance with our privacy policy. In such cases, we will require the new entity to comply with this user privacy policy when processing your information. If we intend to process your information for purposes not covered in this privacy policy, you will receive prior notice of new uses of personal information.

4. How do we protect your information?

Your personal information will be accessible from our servers and will be processed on our servers. Regardless of where personal information is stored, we are committed to protecting the privacy and integrity of your personal information. Your personal information will be subject to our technical and organizational controls and governed by our policies and procedures (including this privacy policy).

When we collect information from you, we will clearly and comprehensively explain the future use of this information. You can provide us with all or part of the information we want to collect according to your personal wishes, and you also have the right to tell us which purposes you hope certain information will be used for or not used for. We will respect your wishes. Our company ensures the security and quality of information data you provide to us through physical, electronic, and other means.

Note: Some countries, regions, or organizations may not have enacted strict laws and regulations to protect your information. In these regions or organizations, our company will still process your information in the manner described in this privacy policy.

5. How long do we retain your information?

Once you successfully register a Kaybuy account, we will permanently save your personal information. If you request, we will also delete your information in advance. We will retain the required data according to our legal obligations.

6. How can you exercise your rights regarding your information?

Generally, when we collect your personal information, we will seek permission from you regarding the use of your personal information. If you request, we can also seek permission from you before each use. You can also actively learn about the use of this information through various channels such as newspapers and the internet. If you find that your personal information has been used without your authorization, you can contact us by phone or internet to jointly investigate the root cause of the problem and take protective measures to ensure the security of your personal privacy.

At the same time, regarding the personal information we hold about you, you have the right to access, modify, or delete your data, or restrict or refuse to let us process your data:

6.1 Access and correction

You can log into your account to view, review, and update most of your personal information. If your personal information changes or is inaccurate, please update your personal information immediately.

6.2 Inquiry

To request an inquiry, if applicable national laws permit, please contact us regarding whether fees are involved.

6.3 Restriction and objection

In specific circumstances, you have the right to require us to stop processing your relevant personal information that we hold, except for storage purposes. However, please note that if you require us to stop processing some or all of your personal data, or you withdraw (if applicable) consent for us to use or disclose your personal data for the purposes set out in this privacy policy, we may not be able to provide you with all services and customer support available to members (provided as authorized by this privacy policy notice and membership agreement). If we have legitimate reasons under data protection law (for example, to maintain legal claims or to provide protection for others), we may use such personal information again.

6.4 Deletion

When you make a request, we will terminate your account and remove personal information viewable by others as soon as reasonably possible according to your account activity and applicable national laws.

7. Dispute Resolution/How to Contact Us

Email: care@Kaybuy.com

8. How will we notify you of policy changes?

If we make any material changes to this policy, we will post the updated policy here and notify our users on the Kaybuy website or mobile application. Please check this page frequently to learn about any updates or changes to this policy.

Statement

By using Kaybuy's website and mobile applications, you indicate that you accept our rules and policies regarding your personal information, and you explicitly agree that we will collect, process, use, and store your personal information in accordance with this policy.

You acknowledge that you have read and understood this privacy policy.

If you do not agree to this privacy policy, you will not be able to use this service. If you change your mind in the future, you can withdraw your consent to the use of personal information in accordance with this policy.

Privacy Policy